30-Day Return Policy
Mud On A Budget (MOB) accepts eligible returns within 30 days of delivery.
Return eligibility
To qualify for a return, an item must be unused, uninstalled, unmodified, in resalable condition, and returned with its original packaging, hardware, instructions, and included accessories.
The following items are not returnable unless they arrived defective, damaged, or were sent in error by MOB: installed or used parts; electrical or electronic components that have been connected or installed; ECU/tuner products after activation, registration, programming, or use; custom, made-to-order, special-order, personalized, cut, drilled, painted, powder-coated, or otherwise modified items; clearance/final-sale items; and products that cannot be resold as new.
Starting a return
Contact MOB at mikeo@mobbuilds.com before sending anything back. Include your order number and the reason for the return. Returns sent without authorization may be delayed or refused.
Return shipping
For normal returns, the customer is responsible for return shipping and for ensuring the package arrives safely. If MOB shipped the wrong item, or the item arrived damaged or defective, contact us promptly and we will work with you on the appropriate resolution.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the return is caused by an MOB shipping error or a covered damaged/defective item. Banks and payment providers may take additional time to post the refund after MOB processes it.
Damaged, defective, or incorrect orders
Inspect your order when it arrives. Contact MOB as soon as possible if an item is damaged, defective, missing parts, or incorrect. Photos of the item, packaging, shipping label, and damage may be required so we can resolve the issue with the carrier or manufacturer.
Fitment and installation
Customers are responsible for confirming machine year, make, model, trim, and relevant modifications before installation. Do not install a part that appears incorrect. Installation can make an otherwise returnable item non-returnable. If you are unsure about fitment, contact MOB before installing the product.
Manufacturer warranties
Many products are covered by the manufacturer's warranty rather than a separate MOB warranty. MOB will reasonably assist customers with manufacturer warranty claims when applicable. Labor, downtime, towing, recovery, installation, removal, or other incidental costs are not reimbursed unless specifically required by the manufacturer or applicable law.
Cancellations
Orders may be canceled before fulfillment when possible. Orders that have already shipped must follow this return policy. Special-order or custom items may not be cancelable once the supplier or manufacturer has begun processing them.
Questions? Contact MOB at mikeo@mobbuilds.com or 252-902-9837.